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SOFTPHONE PIMPHONY
PIMphony is a powerful and user-friendly PC Softphone: it allows users to manage daily phone tasks with an ergonomic and intuitive graphical interface. This windows-based application links the two most widely used business tools: desktop computers and phones.
Alcatel-Lucent offers you:
> PIMphony:A cost efficient combination of telephony and computer-based applications to get detailed information on the caller before hanging up and to deliver a personalized welcome.
> An intuitivegraphical user interface
> Automated update via the Internet
A FEATURE RICH APPLICATION, VARIOUS PROFILES
PIMphony Basic: (free of charge) integrates basic phone tasks management in PC environment.
PIMphony Pro: ready for daily important volume of calls and advanced computer integration.
PIMphony Team : for users that often deal with workgroups or manage multiple lines.
PIMphony Attendant: complete solution for operator or assistant. It is a cost-efficient solution for a PC based operator console.
Basic Features
PIMphony provides a complete set of phone services (dial by name, transfer, conference...) permanently available from the user’s PC.
Call log: keep track of all users’ calls (contact identification, date, time, duration etc.).
Collaborative Features
Supervision Functions :PIMphony makes teamwork easier thanks to a supervision window that permits to define workgroups or services in the company (get a call or forward status of each person in the workgroup).Assistant Mode : Associated with the supervision feature, the assistant window optimizes your call reception. One-step transfer is possible with supervised people, preferred correspondents of the caller… An alarm can be tagged on waiting calls.
Busy Lamp Field (BLF) : It enables to display and monitor the phone sets of one OmniPCX Office RCE system
Attendant Features
Multisite Busy Lamp Field (BLF)It enables to display and monitor the phone sets of several OmniPCX Office systems (Multisite topology) on the operator’s PC screen.Sets programming :The authorized operator(s) can manage the parameters and configuration of other employees’ phone sets: to lock/unlock access, to reset password, forward state etc.
Centralized directory on a Multisite topology:PIMphony attendant can manage and synchronize a centralized phone book on a Multisite topology.
Enhanced Features
Contact Manager Integration:PIMphony integrates with Contact Manager software such as Lotus Note™, Microsoft® Outlook™, Microsoft® Business Contact Manager™, Microsoft® Access™, Act!®, GoldMine®. It can synchronize with their databases in order to provide services such as the automatic screen pop of contact cards for detailed information on the caller or the called person.Visual Mailbox:To manage voice messages from your PC, with functions like: listen, delete, forward (with voice comment, save a distribution list…)
Unified Messaging:Automatic transfer of voice messages into the user email inbox.
Conversation recording
On the associated phone set, archived on the PC.
IP Telephony. PIMphony can even function without a phone set: if PIMphony is run on IP mode, it turns a multimedia PC equipped with handset or headset into an IP terminal. It is a cost-efficient option for users based on remote site, and also for mobile workers over a secure private connection (such as IP VPN tunnel).
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